Shipping policy

Shipping Policy - Borkvyn

Trade name: Borkvyn

Phone number: 907-232-3554

Email: support@borkvyn.shop

Physical address: 1400 N Villa Cir, Wasilla AK 99654, United States

Effective Date: September 2026

1. Order Processing & Fulfillment

Once payment is confirmed, all orders will enter our processing queue. Standard order processing time is 2–3 business days.

Business days exclude Saturdays, Sundays and all US federal holidays (New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day).

Orders placed on weekends or federal holidays will start processing on the next available business day.

During high-volume sales seasons, flash promotions and holiday shopping peaks, processing may be extended by 1–3 additional business days. We will notify customers via email if significant delays are anticipated.

Please verify your full shipping address, zip code and contact phone number carefully at checkout. No address modifications can be made once the parcel has been dispatched. We are not responsible for non-delivery caused by incorrect, incomplete or outdated shipping information provided by customers.

2. Shipping Transit Time & Delivery Estimates

Processing time: 2–3 business days
Transit time after dispatch: 7–21 business days

All delivery timelines are estimated only and are not guaranteed delivery dates.

Delivery delays may arise from multiple factors, including carrier backlogs, weather disruptions, remote location delivery, customs inspection for international shipments, transportation interruptions, and holiday peak congestion.

For US domestic shipments to Alaska, Hawaii, Puerto Rico and other US territories, longer transit times may apply compared to contiguous United States.

3. Shipping Tracking

After your parcel is shipped out from our warehouse, we will send a shipping confirmation email to your registered email address. This email will contain your unique tracking number and tracking link.

You may monitor your package status online anytime via the tracking portal.

Tracking information may take up to 48 hours to refresh and display updates after the carrier picks up the parcel. Lack of immediate tracking updates does not mean your package has not shipped.

Please check spam/junk mailbox if you do not receive the shipping notification email.

4. Shipping Fees & International Customs, Duties and Taxes

Shipping charges will be displayed clearly at checkout before payment submission.

For international orders shipped outside the United States: Import duties, customs taxes, clearance fees and any local administrative charges imposed by the destination country government are the buyer’s sole responsibility.

Borkvyn does not cover any customs duties, VAT, import taxes or brokerage fees. Customs authorities may hold packages for inspection, which can extend delivery time. We cannot predict or control customs clearance speed. Some countries may refuse entry of certain products, and in such cases, return shipping cost will be borne by the customer.

5. Lost, Stolen or Damaged Parcels

Delivered but not received

If tracking status shows “Delivered” but you have not received your parcel:

Check around your property, mailbox, porch, apartment package locker or with building management.
Contact your local postal/courier carrier first to locate the package.
Email our support team within 7 calendar days of the delivered scan date for assistance. Claims submitted after this window will not be accepted.

Damaged items upon arrival

If your items arrive broken, cracked or defective during transit:

You must submit clear photos of the outer shipping box, packaging materials and damaged products within 48 hours after delivery. We will review your evidence and arrange replacement or refund after verification. Claims without sufficient visual proof cannot be processed.

Lost parcels

A parcel is deemed lost only after the carrier officially confirms loss. We will open an investigation with the logistics provider once notified. After carrier verification, we offer the option of full refund or reshipment at our discretion. Investigation periods may take 10–20 business days.

6. Delivery Restrictions

We reserve the right to restrict shipping to certain regions, PO boxes, military addresses or remote areas where carriers cannot provide reliable delivery service.

For most international destinations, we do not ship to PO boxes. A complete physical street address is required. We may cancel orders if the delivery location is unsupported by our shipping carriers.

7. Returns, Refunds & Exchanges

Our return period is 30 calendar days, calculated starting on the date the carrier marks your package as delivered.

To qualify for return, items must be unused, unwashed, intact, kept inside original packaging with all tags and accessories included, and remain in resalable condition.

Buyers are responsible for all return shipping costs unless the product is defective, damaged in transit, or we shipped the wrong item.

After our warehouse receives and inspects returned merchandise, refunds will be processed back to your original payment method within 3–7 business days. Bank processing times vary, and funds may take extra days to show up on your statement.

Final sale items, clearance goods, personalized/hygiene products are non-returnable and non-refundable.

8. Shipping Protection (Optional)

You may choose shipping protection at checkout. Shipping protection covers loss, theft or transit damage of your parcel. If you decline shipping protection, Borkvyn is not liable for lost or stolen packages once marked delivered by the courier.

9. Contact Information

For any questions about shipping, delivery status, tracking or claims, please reach out to us: